Returns & Exchanges
At Ultra Bee Health, we are dedicated to your skincare satisfaction and offer a 30-day return policy for products that do not meet your expectations. If you are not completely happy with your natural hive-based purchase, we are here to assist with a seamless return or exchange process.
Initiate Your Request
Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Safely pack the items in their original packaging, ensuring the product is at least 50% full and securely sealed to prevent leaks during transit.
Ship to Ultra Bee
Affix the provided return label or use a tracked shipping service to send your package back to our distribution center for inspection.
Receive Your Refund
Once our team verifies the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing